Some thoughts on customer service from Mike Eller,  Owner and President of Aria On-site:

Every single function performed by every single person in the company must be wholly performed with the thought and BELIEF that we are serving the customer.

The guy fixing the blind

The guy getting the oil change done on the service vehicle

The office worker entering the invoice from our supplier

The accounts receivable person making sure that the customer is paying their bills on time (yes this is actually serving ...